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A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Full Time
$35k-44k (estimate)
07/29/2023
07/20/2024
The job skills required for Customer Service Representative - Work From Home include Customer Service, Problem Solving, CSR, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - Work From Home. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - Work From Home. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative - Work From Home positions, which can be used as a reference in future career path planning. As a Customer Service Representative - Work From Home, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - Work From Home. You can explore the career advancement for a Customer Service Representative - Work From Home below and select your interested title to get hiring information.